Commonly asked questions about Compliance
Q. How does a candidate dispute an item on a background check report?
A candidate has several options for submitting an investigation request on a background check report: the Secured Online Portal,...
Q. How does the dispute process work?
Protect My Ministry will investigate all items in question by contacting the source of the disputed information. The investigation...
Q. Who is contacted to verify the items in question contained in the dispute?
Protect My Ministry will contact the source of the disputed information. For example, we will contact the appropriate court...
Q. How long does the dispute process take?
FCRA guidelines allow 30 business days to complete a reinvestigation. However, we understand and respect the urgency of a...
Q. Is consent of the person to be background checked needed to legally order a background check for employment purposes?
The FCRA along with certain state laws require employers to obtain written or electronic consent of the person to...
Q. What are the candidate’s rights under the Fair Credit Reporting Act (FCRA)?
You can review the candidate’s rights at the following link: https://www.protectmyministry.com/wp-content/uploads/2017/08/Fair-Credit-Reporting-Act.pdf
Q. Do the same background screening laws apply to volunteers, contractors, and agents as they do to employees?
According to the FTC, background checks on volunteers, contractors, and agents should be handled as background checks “for employment...
Q. Will any type of arrest, conviction or other psychological issue disqualify an individual from being able to serve in ministry?
No. Some types of convictions will automatically disqualify an individual from serving. Disqualifying information would include any history of...
Q. How much will the background check cost?
Cost depends on your state and county (additional mandatory fees may apply). The difference depends on the reliability of...
Q. I’m trying to run credit history checks but the system won’t let me order them. How do I order credit checks?
An approval process is required before you request a credit check. If you cannot select “Credit History” from the...
Q. I’m getting started ordering background reports, what compliance guidelines should I follow?
Please see: Background Checks – What Employers Need To Know Link:
Q. Are you a member of National Association of Professional Background Screeners (NAPBS)?
Protect My Ministry are accredited with the National Association of Professional Background Screeners (NAPBS). This accreditation acknowledges our commitment...